Purchasing conditions

Purchasing conditions
Purchasing conditions for ordering at tugakids.se It is swift and easy to buy things from us. We will send the ordered
items to you. You can choose to pay with Swish, or make an advance payment through a bank transfer. For the present, we can only deliver within the EU.
 
Prices and payment
All prices of items are shown including VAT. In "Check out", you can see the total amount including VAT and possible shipping costs. The shipping cost is 80 sek within Sweden and 150 sek to the rest of the EU. If you purchase items for more than 500 sek within Sweden and more than 1000 sek for the rest of EU, shipping is free of charge. Payment conditions are accessible in "Check-out". 
 
Returns
Your return period is 14 days. In your message to us, you must clearly state why you wish to return the item. Your return period starts the date you receive your items, or the majority of it.

 

When returning an item:
You are obliged to maintain the item in the same condition as when you received it. You are not allowed to use it, but you can of course have a close look, but please be careful. If the item is damaged, or is lost due to careless handling from your side, your return rights are forfeited.
 
Privacy policy
When placing an order with us, you need to state your personal data. When placing the order, you approve that we store and use your data in our activities, in order to fulfill our services to you. Through the Data Protection Act (Personuppgiftslagen), you have the right to obtain all information we store about you. If the data is incorrect, incomplete, or irrelevant, you can request that the data is corrected or deleted. Please contact us through email, if you have any such concerns.

 

Deliveries
The respective delivery time for each item is displayed in connection with the item. If an item has a deviating delivery time, that is specified in the information stated in connection with the item. Our goal is always to send your items within 5 workdays from ordering. Postal handling (1-2 days) are additional.
 
Unretrieved packages
Unretrieved packages are returned to us. For unretrieved packages,
we are obliged to charge you for the return cost, as well as an
administrative cost, for the present 150 sek.
 
Returns
Returns are made on your own expense except if the item is damaged or you received the wrong item. Returns should be sent as letters, or packages, not as cash on delivery (COD). For exchanges, we pay for the new shipping back to you.
 
When using your right to return your item(s), you should,
- Send or return your item(s) to us to the following address:
Tuga Kids AB
Älgstigen 19
34336 Älmhult

Sweden
 
Right to refund:
If you have returned your item, we will refund you what you paid for the item asap, or at the latest within 30 days from when we received the returned item. You need to pay the return shipping when you return an item. We pay the cost for the replacement item back to you.

 

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